SHIPPING AND RETURNS
Standard Ground Shipping:
Estimated arrival: 4 -8 business days. Orders will be shipped standard ground transportation by FedEx Ground and/or USPS Ground. We do not ship to P.O. boxes.
Expedited Shipping:
Estimated arrival: Second business day. Only available on in-stock orders and must select shipping option at checkout. Expedited orders placed before 9 AM CST Monday-Friday will be shipped out the following day. We do not ship to P.O. boxes.
Rush Shipping:
Estimated arrival: Next business day (pm). Only available on in-stock orders and must select shipping option at checkout. Rush orders placed before 9 AM CST Monday-Friday will be shipped out the same day. We do not ship to P.O. boxes.
Ship to Store:
We now offer the option to ship to your favorite store! On the checkout shipping page, click the Ship to Store tab, search for a store and ship it using the shipping method you prefer. A store representative will contact you when your order is ready for pickup. You will be asked to show identification and/or the credit card used to place the order. Outlet stores not included.
Shipment Timing:
Your order may ship in multiple packages at no additional cost to you. Your credit card will only be charged for items that are shipped. Most in-stock orders ship within 2 business days. All orders placed after 9:00 am CT will ship the following business day. Saturdays, Sundays and Holidays are not considered business days.
Please note, ONLY IN STOCK items are available for expedited and rush shipping so please check your item's availability before selecting your shipping option.
RETURNS POLICY
As part of our commitment to handcrafting the very best footwear, we want you to have plenty of time to make sure you’re completely satisfied with your purchase. With you in mind we’ve made a few updates. Products purchased on our site or in our stores may be returned up to 60 days from the date you received your items if they are unworn, undamaged and in resaleable condition. We reserve the right to refuse items that don’t meet these standards and items returned worn or in poor condition will be sent back to the customer with notification. Any customized or special make up shoes are manufactured on a no cancel, no return basis. Items marked final sale are not eligible for returns or exchanges. If you have questions about our return policy, please contact our consumer care team at 1-877-817-7615.
Learn more about how returns work when you earn or redeem Collector rewards.
There is a restocking fee of $25 per pair on Factory Second returns. The amount will be deducted from the total refund.
Returning Items by Mail:
We are pleased to offer free returns on all domestic U.S. orders in the 48 contiguous states. For all orders placed on shoebank.com please include the return slip which is generated once you’ve completed the online return process. If you have any questions regarding our return process, please contact our customer service team at 1-877-817-7615.
Click here to track your order and generate a return label.
Returning Items In Store:
You may also return products purchased through shoebank.com to any Allen Edmonds Store. Please have your order confirmation number and bring your items in the original packaging. Third party retailers and vendors do not accept returns made on shoebank.com. Find a store near you
REFUND POLICY
Refunds will include the price of the product and any taxes charged. Any shipping costs paid by the customer are non-refundable. Please allow 7-10 business days from the time we receive your return to expect your refund. All returns will be refunded to the original form of payment, merchandise credit or check. In-store purchases paid in cash and returned online will be refunded in the form of merchandise credit or check. In the event we mistakenly overcharge you for any item, please let us know and we will immediately refund the difference between the amount we charged and the actual price for the item(s). We reserve the right to limit or deny returns or exchanges regardless of receipt or condition.*
*Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you.